OK, let's say you're at Target and you're ready to check out. Lane #12 is lit and there is an employee standing cheerily awaiting you, while lane #11 is unlit and completely empty of employees. It would be strange and even perhaps a bit rude to stroll over to lane #11 and expect the employee to switch lanes to help you, right?

No, you wouldn't do it at the grocery store; why do people do it at the library?

I'm having a ranty week, and today there was a man I would like to have punched. For those of you who don't work in public service, you'd be appalled at how downright rude people are these days. On the lesser scale, it ruins your whole day, and on the larger scale, your faith in common decency is diminished, eroding away slowly with each bad experience.

It's astonishing how much someone can find to complain about the services libraries offer to the public for FREE.